We address the possible problems you face such as
We offer XBRL conversion on no-obligation basis. Contact us now.
Support response within 30 minutes. Extended support after business hours.
Volume discount for more than 5 files per year. Dedicated Client Support Manager.
Pay by bank transfer on invoice or online through credit card.
If you need, we transmit XBRL to ACRA on your behalf
You can send us your financial documents in MS Word, MS Excel and PDF formats. In case we have problem processing the received format (especially scanned pdfs) we may request you for an alternative format.
If the document is in a different format, please contact us to check if we can accommodate. We have instances of successfully converting non-standard formats generated from third party accounting software packages.
We expect the files have no embedded files, macros, or active-X controls. Content in non-text structures such as pictures or graphical shapes will not be tagged. It is recommended that the font size is 12pt.
We normally turnaround your XBRL reports within in 2-3 business days. We understand sometimes you will require the turnaround time to be much faster due to exigencies. We can prioritize our delivery time accordingly but additional charges may apply. Please refer to our pricing section for details
We work closely with ACRA to keep ourselves updated with the latest standards and any special requirements. Our in-house developed tagging software is also updated frequently. Before delivering the XBRL reports to you, we do a test filing with ACRA to validate the XBRL report.
All client data will be held in Singapore based servers. All information will be exchanged using secure file transfer protocols through our secure portal. Our processes are audited annually and ISO certified for information security. Only authorised XBRL experts will be involved in the handling and tagging of your statutory accounts who are bound by agreement of confidentiality. If you have specific queries please email us at email@example.com
We are legally required to charge VAT for customers from the European Union and several other countries including South Africa, Singapore and India. If you have a VAT ID, please be sure to enter it via the “Add VAT Number” link on the checkout page. This will avoid unnecessary VAT charges.
We support payment by Credit Card, Debit Card, and PayPal.Credit and Debit Card payments are processed by WorldPay and fully SSL-encrypted. We do not store your card information.
We can offer offline billing for more than 5 entities or if you are an accounting / corporate secretarial firm who will use our services multiple times a year. To set up payment mode through bank transfer, please contact us at firstname.lastname@example.org
Not just best price or quality, we strive to deliver wow experiences for our customers. We have a no-questions-asked refund policy if you are not satisfied with any aspect of our services. All refund requests must be made by email to email@example.com and before filing with the regulator.
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We publish our prices transparently. We price our XBRL services sensibly. We don't invite expensive trade speakers or sponsor branding events or publish ads. Instead, everything else being equal, we offer our customers competitive price. A win-win arrangement.
We are committed to protecting your privacy. We will never collect information about you without your explicit consent.